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Cancellation & NO SHOW Fee Agreement

 

The Hinesville Day Spa works to ensure we stay on schedule for our clients.  In return, we ask that our clients honor their scheduled appointments or provide sufficient notice of need to cancel to allow other clients to schedule the appointment time.  

 

Spa policy requires that you cancel your appointment not less than 12-Hours in advance.  Failure to comply with the 12-Hour cancellation policy will result in a $25 Reschedule Fee or failure to cancel an appointment without 12-hour notice will result in a of $50.00 No Show Fee. The fee will be applied to the client's approved credit card on file, or deducted from pre-paid deposits, existing gift card, or gift certificate.

We understand that emergencies happen.  If a situation arises that does not allow you to cancel at least 12-hours in advance, please contact us at your earliest convenience and we will consider waiving this fee on a case-by-case basis, depending on your situation.

 

Pre-appointment reminder calls and emails are provided as a courtesy and will be conducted the evening prior to scheduled appointments. 

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Refund Policy & Cancellation Agreement

Thank you for choosing Hinesville Day Spa.

If you are not entirely satisfied with your purchase or service, we’re here to help. We work with each client to discuss treatment objectives and review likely outcomes, benefits and risks associated with each treatment. We offer individual treatment as well as treatment packages, so each client may choose the approach that is best suited for their needs and budget.

Refunds

Refunds for unused services, gift cards, or gift certificates may be issued within 30 Days of the original purchase date.  Refunds will be made in the same manner in which the original payment was made.  Credit Card refunds will be reduced by 10% to cover the cost of administrative fees incurred by the spa for processing credit card transactions. 

 

It is our goal to ensure every client is delighted with the services they receive from us!  If you are dissatisfied with the services you receive we encourage you to discuss this with Ms. Sheela Eichhorn, Owner.   While refunds will not be issued for used services, we will look into other options to ensure your satisfaction.